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FREQUENTLY ASKED QUESTIONS

UPDATE 26 January 2022

 

In France, since 24 January 2022, holidaymakers will have to present their vaccination pass when they arrive at the campsite. 

 

For more information on the Vaccine Pass, 
VACCINAL PASS >>

WHAT SERVICES ARE AVAILABLE ?

  • Le bar is running as normal
  • Bike hire is available. 
  • Canoe rental is available with navigation constraints due to works on a nearby bridge.
  • Activities are being run in line with the current health protocol.

Please not the common room, board games, books and urinors are temporarily unavailable.




HEALTH AND HYGIENE MEASURES

What health and hygiene measures are in place?

 

 

When our campsite reopened after the first lockdown in France, we implemented an intensified health protocol the highest health and hygiene standards. For more details you can consult our dedicated page: the protocols implemented

PROTOCOL IMPLEMENTED >>


CANCELLATION INSURANCE >> 

including COVID-19



CREDIT AND CREDIT NOTES

I have credit/a credit note, how do I use it? Can I be reimbursed?

 

Credit notes (due to cancellation of holidays initially booked from March 2020 to June 2020, following our camping closure) can be used for 18 months after the original date of stay. Beyond this, they will be refunded upon written request. Credit notes due to postponed stays and commercial gestures will not be refunded and must be used during the 2021 season. They will no longer be valid from 2 November 2021.